Frequently asked questions

All our numbers are real US mobile numbers with physical SIM cards—no VoIP. That means you can use them on platforms that reject virtual numbers like Google, Tinder, Telegram, WhatsApp, and more.

We restock numbers throughout the day. If something’s out of stock, check back shortly—we’re constantly updating our inventory.

You can use our numbers to verify accounts on nearly any platform including Amazon, PayPal, and Google. They’re perfect for one-time verifications, creating new accounts, or staying private online.

Yes, just head to your account settings and select 'Change Password.'

Yes, contact support and we’ll delete your account as requested.

Unfortunately not. Your email is tied to your account ID and cannot be changed.

Not now.

Yes! Anyone worldwide can use our US-based numbers. All you need is an internet connection to receive your SMS on foones.com.

Short-term numbers are for single-use verifications and may be removed anytime after use. For ongoing access, consider renting a number.

You typically have 5–15 minutes to complete your verification after receiving a number. Credits are only used when a code is received.

Click the star to mark a service as a favorite so it shows up at the top of your service list.

You can use the 'Service Not Listed' option or contact support with the service name, link, and example SMS to help us add it.

Yes, use our API or contact us for high-volume access and bulk pricing.

You can reuse a number within 2 minutes of the first code. You may also reactivate it if still available—but consider a rental for longer-term needs.

Use the 'Report Number' button—we’ll refund your credit and try a new number.

You may be flagged by the service provider. Check your proxy quality, browser fingerprint, IP behavior, and other anti-bot signals.

Our system rotates numbers intelligently. More inventory is added regularly to increase variety.

Retry later and follow our best practices for clean setups. Some services detect patterns like proxy use or frequent retries.

Contact support with screenshots showing the error, timestamp, and number used. We’ll investigate.

US carriers reuse numbers. If a number came pre-linked, contact support—we’ll help resolve it.

Short-term numbers can't be recovered after removal. For reliable access, use rental numbers instead.

Nope. We work directly with carriers—no middlemen involved.

Not yet. We only support SMS verification at the moment.

Yes, use our 'Unlimited Services' rental plan or select multiple services during checkout with 'All On Same Line' enabled.

If the number is still in our system, you can reactivate for a $10 fee plus base and elapsed charges.

When you align billing cycles across rentals, some fees are adjusted accordingly. You can also choose standalone cycles.

No, but you can enable auto-renew to avoid interruptions.

If auto-renew is on and your balance covers it, we’ll renew the rental right before expiry.

Try using the 'Wake Up' button first. If still inactive, contact support for help.

If backordered, it’ll be ready within 72 hours. Otherwise, it’s in your 'Active Rentals' dashboard.

Manual lines need to 'wake up' before receiving messages. Automatic lines are always on and receive SMS instantly.

Non-renewable can’t be extended or reactivated. Renewable lines can be extended as long as you keep paying each cycle.

Credits are used to pay for verifications, rentals, and renewals. You can top up using cards or crypto.

We accept credit cards and cryptocurrencies like Bitcoin, Ethereum, USDC, Monero, and Tether.

Yes. Payments are processed securely through Stripe and crypto providers.

You’ll find your payment history in your account’s 'Transactions' page.

Please contact support with your order number and email. Crypto confirmations may take time to process.

Contact support with the number used and a screenshot of the issue. We’ll make it right.

Refunds are handled case-by-case within 30 days. Card payments may be refunded; crypto payments are non-refundable.

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